General

FAQ

• How do I review my past Tickets?
• Support and Dispatch Rates - Effective October 1st 2018
• When is Denis Enterprises Open?

Support

Support FAQ

• What is the Support Phone Number?
• What is the Support Email Address?
• What if I am having an emergency outside of normal business hours?
• How soon will my email or voicemail get a response?

Support Guidelines

• ★ Support Service Level Guidelines
• How Support Requests are Classified
• How to Submit Requests for Support

DE Hosted VOIP Phone Service

De VoIP Administration

• Record an Automated Attendant Greeting

Voicemail

• Checking Voicemail from your Polycom Phone
• Change Your Voicemail Password
• Record Your Voicemail Greeting

Call Handling

• Holiday or Out of office messages
• Conference Calls
• Switching Between Phone Calls
• Company Directory
• Transfer a Phone Call

DEVoIP User Portal

• Using the Operator Panel
• View Received Faxes
• Review Sent Faxes
• Send a Fax
• Login to your User Portal

Polycom IP Phone

• Anatomy of the VVX 300 Series Polycom IP Phone
• Anatomy of the VVX 500 and 600 Series Polycom IP Phone
• Answer Inbound Phone Calls
• Ending an Active Call

Hosted Services

Email

• Not Secure Warning When Accessing Webmail via Browser
• Exchange Web Services Setup on Mac OS High Sierra
• Configure Outlook 2016 To Connect To Exchange
• How to Configure an iOS Device for Exchange (iOS 11)