Support Guidelines for Denis Enterprises Customers
Service Overview
Denis Enterprises is committed to provide excellent customer service and support. Requests for support may be submitted via the channels below at any time. However, our normal business hours are 8am to 5pm, Monday through Friday. See below for the details of how to open new requests.
Channels of Contact for Denis Enterprises Support
- Email:
Submit a ticket by emailing your questions to support@denisenterprises.com - Phone:
Call our main Office number at 209-585-1375.
Note: Voicemails left during and after hours will automatically create an open ticket for follow-up. - Web:
Browse to Support Center and 'Sign in' using your company email address. Click 'Submit a Request' at the top right hand corner of the page. Complete the form with the details of your request. Click 'Submit' and a ticket will be created for follow-up.
What Information to Provide for Faster Resolution
Our Support technicians are dedicated to providing the best and more timely response to your questions. To help them answer your questions efficiently please provide the following information and be prepared to provide additional information upon request.
- The type of device which is being affected (include which one as well as it's location, if there are more than one on-site) [eg. "Sales1 Laptop" or "Reception computer"]
- When this problem began and how long it's been happening
- Requestors name, phone number and availability for a tech to call you or remotely access the computer being affected, if needed
- How severe this issue is affecting your ability to conduct business [eg. I can't do my job, I can get by for a day or two, no rush etc.]
Please be prepared to leave a voicemail with the information above if no one is available to take your call. Voicemails are automatically opened into a new support ticket. Emails and Phone calls will all be answered as quickly as possible however the SLA applies and an initial response with your ticket number confirming that your request has been received is guaranteed within 24 hours of the receipt of the request.
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